FAQ
faq
Do you do custom work?
While I don’t offer custom work, I love hearing your ideas for new products and designs! Your suggestions often inspire me, and sometimes I’ll incorporate them into future collections. Feel free to share any thoughts you have – I’m always excited to hear from you!
Are all of your Scripture-inspired products handmade?
I design all of the graphics for the t-shirts and home decor in the shop.
Sometimes I use vintage art from the public domain as part of my designs. Occasionally I’ll collaborate with another skilled artist to design a new product. In that case, I share their partnership on social media and in the product description.
I have a handful of talented friends who sew all of my linen flags.
Screen printing is done by another small business in Ohio.
How do I access my digital prints?
As soon as you’ve purchased your print, you’ll receive an email from my shop with this address: delivery@shopify.com. This email contains a download link to your new print in a JPG file. All you need to do is download the file and save it to your device. From there you can print it however you’d like.
I want to gift someone your products. Can I include a note?
Yes, you can! I’ll include a handwritten note for free with any gift order. All you need to do is email me at thesestonesco@gmail.com immediately after placing your order. Please include your order number and what you would like the handwritten note to say. I’m honored and excited to help spread encouragement to your family and friends!
Does my purchase support a greater cause?
Yes, it does! Nine years ago, my husband and I sensed the Lord calling us to move our family to Los Angeles to share the Gospel and serve our neighbors.
We now live in a 98% Latino neighborhood where most of our neighbors don’t speak English. My husband serves as the pastor of our church plant and disciples the young men in our church. I have the privilege of homeschooling our six children, opening our home to love on those around us, and meeting with ladies from our church.
Thank you for being part of God’s beautiful work in our neighborhood! These Stones directly supports our ministry, and we couldn’t do this without you.
What are your linen flags made of?
My linen flags are made of 100% linen fabric that I source downtown in the L.A. Fabric District, just a few miles from my house.
What sizes are your Christian graphic t-shirts?
Most of my tees range from small to 2XL as long as supplies last.
Are all your Scripture-inspired products available year-round?
Yes and no. :) Everything but apparel – Christian graphic t-shirts and sweatshirts – is available year-round. I release a fresh new collection of t-shirts four times a year. They’re available for a limited time – usually 7-10 days or as long as supplies last.
Sign up below to find out when my next collection is coming out!
Why do you only sell Christian graphic t-shirts at certain times?
Limiting my t-shirt availability helps to protect my other God-given roles of pastor’s wife, mother, and neighbor.
Designing, printing, and selling Christian graphic tees is a time- and energy-consuming task. A limited-release model helps me to stay present in discipling my children, serving my family, and stewarding our ministry.
When will you restock your products?
I don’t often restock the same products – I love to keep my offerings fresh and unique! But, there are some exceptions, especially if I get a lot of requests for a particular item. If there’s something you missed out on or want to see more of, I’d love to know!
You can send me a message here.
What is your return and refund policy?
Christian Graphic T-shirt Returns:
I want you to be happy with your purchase, so if you need to return a t-shirt, you may request a return within 10 days of receiving it in the mail.
To be eligible for a return, please make sure your Christian t-shirt is:
- In the same condition as when you received it
- Unworn and unused
- With tags attached and still in its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, email me at thesestonesco@gmail.com and request return information. I’ll provide you with instructions on how and where to send your package.
Please note: graphic t-shirts sent back without first requesting a return might not be accepted.
Refunds:
Once I receive your return and inspect it, I’ll let you know if the refund is approved. If it is, I’ll send the refund to your original payment method within 10 business days. Keep in mind, it might take a bit for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since I approved your return and you still haven’t seen the refund, please get in touch with me here.
Shipping Charges:
Shipping charges are non-refundable, and customers are responsible for the cost of shipping items back to me.
Non-returnable Items:
Aside from Christian tees, all items are final sale. I don’t offer cancellations, refunds, or exchanges unless your products were damaged during shipping.
Damages and Issues
We pack your order with care, but if something arrives damaged or you receive the wrong item, please let me know right away. You can contact me here. I’ll work my hardest to resolve the issue and make sure you receive your beautiful Scripture-inspired products.
Shipping questions
How do you ship my Christian graphic tees and home decor?
When you place an order, you don’t just get beautiful products – you get a personal touch from my family to yours.
My kiddos and I carefully and package each of your items right here in our home. Once your order is ready, we send it via USPS (most commonly), UPS, or Fedex, praying that God uses it to bless you and your home.
Please note: If you enter an incorrect shipping address at checkout and the package is returned to me, I’ll charge the shipping cost to resend it to the correct address. Thanks for understanding!
How do you calculate shipping?
For orders under $125, shipping costs are calculated based on the package weight. I do everything I can to keep shipping costs as low as possible.
Do you offer free shipping?
Yes, all orders of $125 and over ship for FREE!
How long does shipping take?
Most orders are processed within 2-5 business days after your purchase. Once your order is processed, standard shipping usually takes 3-5 business days. During larger sales, this timeline might take a bit longer. I want to make sure each order receives diligent attention and care.
Can I track my order?
Yes, you’ll find your unique tracking number in your order confirmation email.
The one exception to tracking is orders that only include stickers. I cannot offer tracking for sticker-only orders.
My Order Arrived damaged. What can i do?
First of all--I'm so sorry.
We do our best to pack your orders with care, but if something arrives damaged or you receive the wrong item, please let me know right away. You can contact me here. I’ll do my best to resolve the issue and make sure you receive exactly what you ordered.
Do you offer local pickup?
I do! Local pickup is available in East Los Angeles. When you place your order, select “local pickup” at checkout. I’ll share the exact pickup address once your order is confirmed.
After completing checkout, please allow 24 hours for me to prepare your order. If you’re in a hurry, you can reach out to me here, and I may be able to have it ready for you sooner.